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FairPrice On
FairPrice Stores

Report Order Issues/Changes

See a list of your online orders from the past 14 days.
For order issues such as missing/damaged items, delivery no show and wrong items received etc.

For other online related enquiries, please fill up the webform below

Top 5 FAQs

Am I entitled to LinkPoints for online purchases?

We seek your understanding that FairPrice does not issue LinkPoints for online purchases. If the payment for online purchase is charged to NTUC Plus! Visa or Plus! Visa card and the cardholder has met the spending criteria, as set by OCBC, you can enjoy LinkPoints rebate that is accorded by OCBC. For more information on gaining LinkPoints for payment through Plus! credit cards, you may refer to

I have a missing/damaged item. What should I do?

Missing item may have been removed upon checkout due to stock unavailability. You'll not be charged for the unavailable item. You may check your invoice for the final order details. If the unavailable item was charged, please submit your feedback here.

For damaged items, please attach photos of the affected items when submitting your feedback here.

Can I add/remove items after making an online purchase?

Once an order is submitted, amendments cannot be made. To add items, please place a new order. For items that you wish to return, you may request for a refund at one of our physical stores. For requests below $200, simply bring items with you to any FairPrice store (except FairPrice Shop, FairPrice Express and Cheers). Returned items must be in their original packaging with proof of purchase within 7 days of the date you received them.

I need to cancel an online order.

Cancellation request must be submitted to us at least 24 hours prior to the delivery date. Otherwise, there will be a $20 cancellation charge. Cancellation of bulk orders are not allowed. If you have applied promo code to the order, the promo code cannot be re-used once the order is cancelled. To proceed, please click here and select Changes to Orders -> Order Cancellation.

I have placed an online order and will need to change the delivery date.

We may assist to postpone the delivery date, up to 7 days later. Amendment to an earlier date will not be allowed. Any date change request must be informed 24 hours prior to the delivery date. Otherwise, there will be a charge of $7 for the change in the delivery date, and is payable in cash to the driver upon delivery.

Get in touch with the FairPrice On team

1.How can we help you with your online purchase today?

FairPrice On is not held responsible for missing/damaged items upon opting to leave items at doorstep.

Select Topic

Checkout & Payment


Account Management



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Top 5 FAQs

I'm a supplier and would like FairPrice to carry my products. Can I have the contact of the person in charge?

We apologise that we are unable to provide you with the contact of our buyer. Nevertheless, please send the following details to so that we can forward them to the relevant department for its consideration:

1)Catalog of products

2)Price list of products

3)Company details

We would like to highlight that the relevant department concerned will only contact you if there is a suitable business opportunity./p>

How do I know if an item is available in FairPrice stores or provide a suggestion to carry an item I saw elsewhere?

If you want to know if an item is carried in FairPrice or which stores you can find it, you may wish to contact your preferred FairPrice outlet and check if they are carrying the product. The telephone number of our branches can be found at this link

If you wish FairPrice could carry an item you saw elsewhere, do share with us the brand, variant and preferably a photo of the product by emailing to and we will consider your suggestion.

I'm looking for a job. Who can I write to?

Thank you for your interest in joining FairPrice. You may wish to check out our career page at Alternatively, you can also email your resume to In both instances, our HR Department will contact you if you are being shortlisted.

Where can I buy store vouchers? Can I extend their validation?

For purchase of vouchers, you may visit any branch and approach our cashier at the service counter for assistance. If you wish to purchase more than $5,000 worth of vouchers, do contact us at and our colleagues will assist you.

Please note that our vouchers are non-renewable upon expiry.

For query on voucher validation extension, kindly note that our vouchers are non-renewable upon expiry.

How do I know how many e-lucky draw chances I have?

Please click on this link

FairPrice Hotline

Customer Relations Hotline

Mon - Fri: 9:00 AM to 6:00 PM (Except PH)

Tel: (65) 6552 2722

Fax: (65) 6397 4033


FairPrice Head Office

NTUC FairPrice Co-operative Limited

No.1 Joo Koon Circle

#13-01 FairPrice Hub Singapore 629117

Tel: (65) 6888 1888

Fax: (65) 6397 4001

Membership Hotline

Tel: (65) 6888 1880

Mon - Fri: 9:00 AM to 5:00 PM (Except PH)

Fax: (65) 6397 4037


Quatations for your business needs and Credit Term applications


Request on filming/photography/visits/research/collaboration


Media Enquiries

(editors and journalists only)


FairPrice Vouchers Hotline

Tel: (65) 6888 1010

Mon - Fri: 9:00 AM to 5:00 PM (Except PH)

Fax : (65) 6397 4038

Email :

Get in touch with the FairPrice Stores team

FairPrice Stores
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